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Last Updated: January 1, 2026

Refund Policy

King of IPTV operates with a transparent, honest refund policy. This page explains exactly when refunds are issued, what's eligible, and how to submit a request. No surprises, no fine print buried at the bottom — that's the royal way.

1. General Policy

All sales are final once an account has been activated. This is standard practice across digital subscription services because credentials cannot be "returned" once delivered. We are upfront about this before checkout, on the pricing page, and in the order confirmation email.

2. Refund-Eligible Situations

Despite the general policy, refunds are issued in the following specific cases:

a) Verified Service Outage (Pro-Rata Credit)

If King of IPTV experiences a verified, continuous service outage exceeding 72 hours affecting your subscription, you are eligible for a pro-rata credit equal to the number of days of downtime. The credit is applied to your account, extending your subscription, or refunded to your original payment method at your choice.

b) Duplicate Charges

If you are accidentally charged twice for the same subscription, the duplicate charge is refunded in full within 2–5 business days. No questions asked.

c) Pre-Activation Cancellation

If you change your mind after payment but before we send your credentials, contact [email protected] immediately. We will issue a full refund. Once credentials are emailed, the service is considered delivered.

d) Payment Fraud

If your payment method was used without authorization, contact us immediately at [email protected]. We work with your bank to issue refunds and prevent future fraud.

3. NOT Refund-Eligible

  • Change of mind after credentials have been delivered.
  • Personal device or internet connection problems (we offer free setup help).
  • Account termination due to violations of our Terms of Service.
  • Failure to use the service during your subscription period.
  • Missing channels that were never advertised as part of our lineup.
  • Compatibility issues with non-supported third-party apps.

4. How To Submit a Refund Request

Send an email to [email protected] within 7 days of the qualifying event with:

  • Your order number (from the confirmation email).
  • The email address used at checkout.
  • A clear description of the issue and the outcome you'd like.
  • Screenshots, error messages, or documentation supporting your claim (if applicable).

We respond to all refund requests within 3 business days.

5. Refund Processing Time

  • Approval: typically within 24–72 hours of submission.
  • Credit cards: 5–10 business days for the refund to appear on your statement.
  • PayPal: 1–3 business days.
  • Bank transfer / Interac: 2–5 business days.

6. Chargebacks

We strongly request that you contact us before initiating a chargeback with your bank. Most issues can be resolved within 24 hours through email or WhatsApp. Chargebacks initiated without prior contact may result in account termination and an investigation hold.

7. Reseller Refunds

Reseller credit packs are non-refundable once activated except in the cases listed in Section 2. Unused credits remain valid for 24 months from purchase.

8. Contact for Refunds

Our refund policy is simple because we believe in honest business. If something goes wrong on our end, we make it right. ♛